Customer Service Representative

Mzda: 1350 € za mesiac

Dĺžka praxe: aspoň 3 mesiace

Pracovný pomer - doba: pracovný pomer na neurčitý čas

Pracovná oblasť: Personalistika, administratíva a služby zákazníkom

Názov pozície: Customer Service Representative

Ponúkaný plat: 1350 € za mesiac

Názov spoločnosti: Insignia Lifestyle Services Europe Slovakia s. r. o.



Text inzerátu: Náplň práce:
• AML and reporting
• Fraud monitoring
• Transaction Dispute handling
• Insurance Claims handling
• Product Knowledge queries
• Other Card benefits queries
• Using the Card Management System in an effective and timely manner
• Client Identification and Security
• Online Services queries
• Identifying Account types and Credit limits
• Maintaining Customer Profile
• Card and Pin related enquires
• Transaction and Authorization information
• Statements and Settlements queries
• New Applications and Account closures requests
• Telephony System navigation
• Email system navigation
• Issues and complaints escalation
• Balance queries
• Assisting LSB with control duties
• Conducting regular customer surveys