Mzda: 1300 € za mesiac
Dĺžka praxe: aspoň 2 roky
Pracovný pomer - doba: pracovný pomer na neurčitý čas
Pracovná oblasť: IT a telekomunikácie
Názov pozície: Customer Care Specialist
Ponúkaný plat: 1300 € za mesiac
Názov spoločnosti: sli.do s. r. o.
Text inzerátu: Náplň práce:
Slido is a technology company that helps meetings and conferences all around the world to become more effective and engaging.
We love having meaningful, human conversations with our customers and to be able to do this every day, we’re looking for reinforcements to join our team.
Customer Care communicates with and supports our customers using email, live chat and phone calls.
What you’ll do
- Communicate, advise and guide our customers via email, live chat, phone call or video conference calls
- Troubleshoot and solve live issues that customers face during their meetings and events
- Be ears and eyes of our company and cooperate closely with our product teams and report bugs, feature ideas or pain-points to make meaningful improvements to our product
- Be an advocate for our customers and our user community
How you’ll do it
- 25-30 hours per week on assigned morning/afternoon/evening shifts where you deal with chats, emails and calls: majority of the conversations are in written form and the shifts are distributed 2 weeks ahead
- the remaining 10-15 hours are spent on various projects (webinars and trainings for our customers, educational materials and guidelines, technical knowledge-base, analyzing feedbacks), own ideas for improvements are more than welcome!
- no work during weekend, just a Saturday/Sunday emergency shift once in 2 months (checking emails couple times a day)
Výhody:
Why join us
- We are a team of 150+ people who are passionate about what they do and care about each other
- You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world
- You will be part of the team who is building a world-class product
- We love biking, running and hiking. Join our own Slido sports team called “Tu ma bolí”
- Free refreshments in the office during the day
